🌐 Telegram-канал - @LaunchTBD

🌙 Топ статья на вечер про то, как Figma применяет customer-oriented подход в работе своих команд:

👉 lennysnewsletter.com/p/what-working-at-figma-taught-me-about

🗣 «Even after we hired a dedicated support team, our designers and developers continued to respond directly to customers in our support channel. They liked being close to customers. Yes, it took time away from coding or designing (sometimes 20% of an engineer’s time or more), and, yes, sometimes our customer support manager cringed a little when we said the wrong thing, but support—especially in the early days—was a key part of how we did business, and we couldn’t imagine doing it any other way.»