Head of Customer Education, 📍Remote

Doumo — We are a product team with a strong engineering culture. We’ve built a SaaS platform, an all-in-one tool that helps our clients around the world develop their businesses.

Responsibilities: 🚀 Develop and execute a global training, learning, and education strategy that will enable our customers to ramp up quickly and efficiently, helping them maximize the value of our products and services. 🚀 Developing, assessing, engaging, and optimizing effective educational content for various customer segments. 🚀 Ensure customer education programs are up-to-date with product changes. 🚀 Establish metrics to measure the success and impact of customer education initiatives.

Basic Requirements: 🪐 5+ years of experience building and continuously improving education, training, or L&D programs. 🪐 3+ years of experience managing a team of education specialists 🪐You have experience leveraging a wide range of learning systems and tactics, such as knowledge-based centers, videos, webinars, events, and Learning Management Systems (LMS).

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