https://dzen.ru/video/watch/66c9b184576c8b0d438ec1dd Issue #12 is devoted to the issue of determining the degree of customer satisfaction (P) and the quality of implementation (Q) of functions and their carriers. The issue examines regulatory documentation (GOST 56036, GOST ISO 9001, GOST R ISO 10004), methods for determining customer satisfaction, methods for collecting and processing statistical data, as well as the analogy of the process of determining the quality of implementation (Q) and the CSI index. #costengineering,#valueanalysis,#valueengineering,#designtocost,#costbenefitanalysis,#machinerybuilding,#engineering,#reverseengineering,#костинжиниринг,#ФСА,#функциональностоимостнойанализ,#реверсинжиниринг,#инжиниринг,#обратныйинжиниринг,#проектирование,#машиностроение