Customer Support Specialist 📍Apliteni

We’re seeking a talented support specialist to join our Keitaro support team. The team responds to user inquiries and create an environment where clients feel confident and comfortable achieving their goals while working with our tracker. They collaborate closely with various departments to continuously enhance the user experience, making the process smooth and rewarding for everyone involved.

Stack: Basics of HTML, CSS, PHP and Javascript, Linux, including command line operations.

Key responsibilities: 🟦Engage with clients through chat: handle initial requests, gather details and goals for setup, and provide consultations. 🟦Analyze user cases, install software on servers, assist with tracker configuration, and help implement user solutions in Keitaro. 🟦Collaborate with the development team to clarify technical details when needed. 🟦Maintain and update documentation to ensure it is always up to date. 🟦Test tracker updates, identify and describe scenarios that lead to any malfunction, and create tickets for resolving issues. 🟦Learn and utilize a variety of tools and services related to tracker operations: browser extensions, Bash terminal, code editors, software for affiliate marketers, hosting and servers, syntax, and services for API requests. 🟦Actively share knowledge and experience with the team, discussing user interactions and inquiries to foster a culture of continuous improvement.

Skills required: 🟦Basic knowledge of HTML, CSS, PHP, and JavaScript. 🟦Experience with Linux, including proficiency in command line operations for basic tasks. 🟦More than 1 year of experience in Tier 1 or Tier 2 technical support. 🟦English proficiency at B2 level or higher. 🟦Experience in CPA marketing is a plus. 🟦Ability to explain complex concepts in simple terms, using analogies and examples to ensure understanding, even for those unfamiliar with affiliate marketing or VPS servers. 🟦Willingness and enthusiasm to learn and grow within the profession. Affiliate marketing is a vast area, and the tracker is just one of the many technical tools used for online advertising.

Company offers: 🟦Remote work on a long-term contract from anywhere in the world. There is no need to relocate, and you can travel freely. 🟦Flexible schedule. Finish tasks on time, and be online for at least 4 hours during the GMT+0 standard working hours, just in case someone wants to sync up. 🟦Unlimited paid vacation days. Got sick? Take time off to recover. Your kid requires extra time? Take a day off. Your dog’s sick? Go take care of the pups. Want to take a vacay? Sure, enjoy! Everything’s auto-approved. 🟦We set aside €1000 per year per contractor for education, including conferences, courses, books, home office supplies, and coworking space. 🟦We set aside €1500 per year per contractor for sports and medical services, including health insurance, gym memberships, and massages. 🟦We have a program for purchasing or upgrading your laptop after six months of work.

Apply: @ReginaApliteni 🫥🫥🫥🫥🫥 ➡️Если Вы хотите размесить свою вакансию или свое резюме — @spacehub_pm ➡️Если Вы хотите сделать продающее резюме или прийти на карьерную консультацию — @Liudmila_Shiva 📩По вопросам сотрудничества писать сюда —@Liudmila_Shiva #vacancy #вакансии@careerYlej