• разработал интеграцию между ServiceNow и IdentityNowиспользуя REST API. • сократил количество входящих инцидентов используя методологию demand analysis. • поддерживал интеграцию между ServiceNow и step, isim, и мониторинговыми системами. • разрабатывал интеграцию между системами ServiceNow и Rescue

ServiceNow system developments: • Design an application including business logic, user interface, and database logic • Building new widgets (based on JS, Angular, HTML, CSS.) • Creating new applications for third parties • Creating new Server and Client-side scripts • Communication with customer during development • Work based on SCRUM methods • Support integrations on different projects • Deal with rest and soap integrations. Build and support integrations based on these messages. • Proceed with upgrade and clone of ServiceNow • Developments on different ServiceNow applications: HR / service portal / unify / agent workspace / rescue • Cloning of ServiceNow to sub-production environment • Solving issues of ServiceNow services on Mid server side. Building non OOB integrations based on OAUTH 2.0 and rest messages • Support integration between ServiceNow and ISIM & ServiceNow and STEP systems • Working with customers like: Husqvarna, Bridgestone, ITG, ArgenX • Understanding business requirements and needs of a client and translating those to ServiceNow best practices of implementation • Working as part of Agile team ServiceNow system administration: • Support existing applications: troubleshoot issues with scripts, business rules and access rules • Implement enhancement requests /improve existing application logic • Collaborate with teams to solve issues and implement enhancements • Creating new Catalog items / order guides / content items • Building Chats, Surveys, new workflows, SLA and many other ServiceNow out of the box things • Support of new colleagues, help with their problem topics