Job opening: Customer Experience Officer 📍 Format: Remote 📍 Location: World (except for RB, RF)
What we offer:
- Formal contract execution;
- Ability to work remotely from anywhere in the world or in one of the company's offices at your discretion;
- Bonuses, premiums, regular salary reviews;
- Experience and knowledge from industry experts;
- Latest approaches to work.
Tasks:
- Design, implement, and manage comprehensive, end-to-end customer journeys, ensuring seamless user experiences;
- Coordinate cross-functional teams, facilitating clear communication and alignment across compliance, legal, finance, sales, and customer support teams;
- Regularly audit and assess customer-facing platforms, proactively identifying and resolving issues affecting user experience;
- Develop customer feedback loops and analytics-driven insights to continually refine strategies and product offerings;
- Act as an internal advocate for customers, influencing strategic decision-making and fostering a client-centric organizational culture;
- Monitor and report customer satisfaction scores (CSAT), net promoter scores (NPS), and other relevant metrics;
- Coordination with IT teams in terms of UI/UX and other features requested by clients.
Expectations:
- Extensive experience in customer journey design and optimization within SaaS, digital entertainment, fintech, or high-growth retail platforms (Netflix, Spotify, Revolut, Robinhood, Stripe, Salesforce);
- Proven track record in customer advocacy, coordinating complex, multi-department initiatives;
- Demonstrated expertise in Salesforce and customer analytics;
- Fluent in English.
📩Write me a personal message, I'll tell you the details! My tg:
Если вы хотите разместить свою вакансию или своё резюме — @natalie_spacehub ➡️ Если вы хотите создать продающее резюме или пройти карьерную консультацию — @Liudmila_Shiva 📩 По вопросам сотрудничества писать сюда — @Liudmila_Shiva #вакансия #вакансии@careerYlej
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