Position: Lead Software Assets Manager Company: GDC Services Format: remote, hybrid (Belgrade)

GDC Services is looking for a Software Asset Management (SAM) Team Leader to provide support to an international client.

Your responsibilities will include: • Team Management: Leading, mentoring, and developing assistants. • Task Control: Distributing incoming requests and prioritizing workload to meet deadlines (SLAs). • Analytics & Reporting: Preparing regular metric reports for the client and senior management. • Client Management: Acting as the main point of contact, conducting meetings, and resolving escalations. • Financial Oversight: Collaborating with finance to ensure accurate invoicing. • Quality Assurance: Auditing the team's work for compliance with procedures and standards.

Requirements: • Fluent in English (spoken and written) – daily communication is in English • Experience in delivering Managed IT Services • Experience in IT team management • Hands-on experience with ServiceNow • Experience with SAM tools is a strong plus • Basic IT skills • High attention to detail and strong organizational skills • Self-driven, proactive, and comfortable working in a structured, remote environment.

What we offer: • A full-time employment contract • Compensation package (private health insurance, team-buildings, professional education and certification) • A highly professional, but very friendly team you will enjoy being a part of

Ready to take service to the next level? Apply now! 📩

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